Shipping policy

Shipping Policy

The Blessing House in Beverly Hills

Overview

At The Blessing House in Beverly Hills, we take great care in preparing and shipping each order. This Shipping Policy explains how orders are processed, shipped, and delivered, including important information regarding timelines, responsibilities, and limitations.

By placing an order with us, you agree to the terms outlined in this Shipping Policy.

Order Processing Time

All orders are processed within 1–5 business days, unless otherwise stated on the product page.

Processing time refers to the period during which your order is prepared, packed, and handed over to the shipping carrier. This timeframe does not include shipping transit time.

Orders are not processed or shipped on weekends or U.S. federal holidays.

During periods of high volume, product launches, holidays, or unforeseen circumstances, processing times may be extended. If there is a significant delay, we will make reasonable efforts to notify you using the contact information provided at checkout.

Shipping Methods and Carriers

We ship orders using reputable domestic and international carriers, which may include USPS, UPS, FedEx, or other carriers depending on destination, package size, and service availability.

Shipping method options, estimated delivery times, and shipping costs are displayed at checkout and vary based on:

Destination
Package weight and dimensions
Selected shipping service
Carrier availability

We reserve the right to select the most appropriate carrier to ensure safe and efficient delivery, even if a different carrier is used than originally expected.

Shipping Rates

Shipping rates are calculated at checkout based on the shipping address, order weight, package size, and selected shipping method.

Shipping fees are non-refundable, except where required by law or explicitly stated in our Returns & Refunds Policy.

Any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country are the responsibility of the customer and are not included in the purchase price or shipping cost unless explicitly stated.

Domestic Shipping (United States)

For orders shipped within the United States:

Estimated delivery times typically range from 2–7 business days after shipment, depending on the carrier and service selected.
Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by carriers, weather conditions, service disruptions, or other events outside our control.

International Shipping

We offer international shipping to select destinations.

For international orders:

Delivery times vary widely by country and carrier and may range from 7–30 business days or longer.
Customs processing may cause additional delays beyond our control.

International shipments may be subject to customs inspections, duties, taxes, or fees imposed by the destination country. These charges are the sole responsibility of the customer.

We are not responsible for delays, refusals, or confiscations caused by customs authorities.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for:

Delays or non-delivery due to incorrect or incomplete addresses
Packages returned to us because of address errors
Additional shipping costs required to resend a returned package

If an order is returned to us due to an address issue, reshipment will require payment of additional shipping fees.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.

Tracking updates are provided by the carrier and may take up to 24–48 hours to appear after shipment.

We are not responsible for inaccuracies, delays, or lack of updates in carrier tracking systems.

Risk of Loss and Title

Title and risk of loss pass to the customer once the order is transferred to the shipping carrier.

This means that once the package is marked as shipped, we are not responsible for loss, theft, or damage occurring during transit, except as required by applicable law.

Lost, Stolen, or Delayed Packages

We are not responsible for packages marked as “delivered” by the carrier but reported as lost or stolen.

If your package is delayed, lost, or damaged in transit:

Please contact the carrier directly using the tracking information provided.
We will make reasonable efforts to assist you in filing a claim with the carrier, when applicable.

Any replacement or refund for lost or stolen packages is subject to carrier investigation outcomes and is not guaranteed.

Damaged Packages During Transit

If your order arrives visibly damaged:

Please document the damage immediately with photos of the packaging and item.
Contact us as soon as possible so we may evaluate the situation.

Claims related to shipping damage must be reported promptly. Delayed reports may limit our ability to assist.

Shipping Restrictions

Some products may be subject to shipping restrictions based on destination, carrier policies, or applicable laws. We reserve the right to cancel orders that cannot be shipped legally or safely to the selected destination.

If an order must be canceled due to shipping restrictions, we will notify you and issue a refund for the product purchase price.